While out of the office earlier this week, I picked up an email on my phone letting me know that I had received a letter from a customer. Immediate reaction – something’s gone wrong!
How pleased I was to read an extremely pleasant letter congratulating us on a job well done. The letter went on to highlight the fact that our perfomance had been measured on how well we had reacted to a difficult start to the project. To quote “The true value of a company, and the reputation it has, can often only be measured when things go wrong and how the company deals with the situation.”
Now, you can probably read into this that we didn’t exactly cover ourselves with glory early in the project but two key actions saved the day. First, we put our hands up and advised the customer we had made a mistake with the initial software proposed for them. We were wrong and we would now redouble our efforts to put things right. And second, we delivered on that promise such that the customer is now doubly impressed with us.
We all make mistakes and doing the right thing, being honest and accepting the blame is the best starting point for sorting things out. However, it is a sign of the times that so few customers do stop and sit down to write a well constructed letter, never mind a brief thank you note for a job well done.
A worldwide survey of Microsoft Dynamics customers has detailed their use of reporting and analytics.
Conducted by MSDynamicsworld.com, the survey’s 432 respondents offered insight into their desire for improved analytics, challenges in analysing and reporting Dynamics data, problems with offline spreadsheets, highlighted areas for organisational improvement, and barriers to business intelligence.
The survey reveals the challenges Dynamics users face in making better use of data, including reliance on technical staff, the time taken to perform this work, and not having the right tools. “Business users have a clear desire to perform analysis themselves, without relying on technical staff, but aren’t sure how to make this a reality,” the survey concluded.
Significantly, 84% of NAV customers agree their organisation needs to improve its analytical capabilities to remain competitive. 40% of NAV users say achieving growth and recurring business would have a big impact on organisational performance, with achieving operational efficiency, and growth and recurring business, also ranking at 40%. Currently, 25% of NAV customers use reporting tools to analyse their data, 25% use offline spreadsheets, and 18% a business intelligence (BI) solution.
Those NAV users without a BI solution say they don’t have the budget for BI (26%), and BI takes too long to implement and gain a return on investment. 55% of NAV users say using offline reporting and analysis causes problems with accuracy and data integrity.
ZAP Business Analytics has been written specifically to work with Microsoft Dynamics NAV and this cuts the delivery time to days rather than months. To learn more, download our report here – ZAP BI
NAV Customers speak:
Does your organisation need to improve its analytical capabilities to remain competitive?
Top areas where improvements would have the biggest impact on organisational performance:
Important: Those NAV users without a BI solution say they don’t have the budget for BI (26%), and BI takes too long to implement and gain a return on investment. Yet, 55% of NAV users also say using offline reporting and analysis causes problems with accuracy and data integrity.
ZAP Business Analytics has been written specifically to work with Microsoft Dynamics NAV and this cuts the delivery time to days rather than months. As a ZAP Business Partner, Turnkey can assist you to make the most of your data.
To learn more, download our report here – ZAP BI or call us for a demonstration using YOUR data!